The Country Communications phone system is:

• A full featured business class Off Site PBX
• Significantly improves call handling, leading to more sales and revenue
• Supports features and capabilities not available on other phone systems
• Highly redundant and secure
• Well above average up time with after hours upgrades and maintenance
• Eliminates on-site customer phone systems and maintenance
• Monitored and supported 24/7 by a team of professionals
• Offers significant costs savings to the customer

Off Site IP PBX – What is it

• PBX stands for Public Branch Exchange in traditional telecom terms
• An off site PBX is a phone system that uses a secured and encrypted channel via the internet to connect phones and devices to systems
• Encrypted voice and data traffic prevents eavesdropping, spoofing, or tampering
• Multiple levels of redundancy increases uptime dramatically
• All systems are managed remotely
• CCOM provisions all upgrades, maintenance and enhancements alleviating the responsibility from the client

Off Site PBX – Features

The PBX is a full featured phone system. Designed to be highly resilient it is fully customizable and has been integrated with a wide range of applications, including a call center solution.

• Direct Inward Dial (DID) phone numbers
• Customizable call forwarding
• Call recording
• Interactive Voice Response Menus (IVRS)
• Ring groups
• Time of day call handling options, such as after hours
• Call Transfer
• Call Forwarding
• Distinctive Ring
• Custom Music on Hold
• Customer self-mange
• Ring back audio option where the customer will hear a custom recording instead of ringing
• No limit to the number of concurrent incoming calls

Off Site PBX – Enhanced Useful Features

Customized Ring Back
Users can greet callers with a personalized message or instructions, instead of a basic ring tone. Clients can be advised of operating hours, specials, product information or a simple thank you for calling. This interaction increases a client’s tolerance for wait times and allows an additional marketing opportunity.

Call record
All calls are recorded providing the end user with an easily accessible record for order confirmation, conflict resolution, quality control or training. Also a great tool to reduce fraud an unwarranted credits.

The ability to record each call is vital for training and ensuring that staff are staying on script up sales and addons are often overlooked. In addition, this tool allows you confirm orders reducing call backs or mistakes and can resolve consumer/employee conflicts reducing credits and unfair blame.

Interactive Voice Response (menus)
Clients will be able to self-manage their call flow. Interactive voice response leads callers to the right person or department eliminating the need for a central answering system or clients needlessly waiting on hold. The number of options and menus are unlimited.

Detailed call reporting
Using CCOMs comprehensive portal, clients can retrieve and review valuable information such as calls by time of day, average wait times and client disengagement due to wait times. Clients have the ability to alter processes to reduce loss and increase consumer engagement.

Our analytics allow the participating members to understand the patterns of their customers. Knowing when a client will disengage the call and acting on that information utilizing a customized call answer, forwarding to a call center or announcing specials engages the client resulting in more sales and a marketing opportunity.

Unlimited Incoming Calls
Unlike our competitors we do not limit the incoming calls to the number of physical phones or phone lines on the premises. While phone lines are engaged our clients are able to queue or forward calls off site to the destination of their choice.

Phone Number Porting
Existing phone numbers can be ported to the new service and takes approximately two weeks if all the paperwork and information provided is correct. A copy of the current phone invoice and a letter of authorization is required