Utilize CCOM’s advanced reporting tools to improve call flow and order processing. Missed handled calls and lengthy wait times result in lost sales and revenue. Our portal is designed to give you all information to optimize your processes and capture as much revenue per caller as possible.

Our system is easily integrated with call center solutions. Managing your calls to ensure forwarding is effective, if a location is too busy or does not answer a call within a specific period of time the call is then forwarded to a call center. Time of day, holidays or events can be preprogrammed to forward to other locations, a call center or a greeting.

Daily reports are forwarded to you allowing your team to monitor lost opportunities, provide training where needed and manage the processes and staffing ensuring the most optimal configuration is in place.

Call recordings allow the client to monitor customer interactions and investigate customer complaints. Ensure employees are staying on messaging and reduce costly chargebacks by monitoring calls.

Continuity is key. Use CCOM’s ring replacement to ensure consumers are receiving the same messaging regardless of the location they are calling. Specials, add-ons and up sales are can be presented to the client instead of a ring.